Refund & Replacement Policy
At PureX Labs, we are committed to delivering high-quality products while maintaining strict safety and quality standards. Due to the perishable and consumable nature of our products, all sales are final once an order has shipped, except as outlined below.
Returns
We do not accept returns on shipped products. This policy ensures product integrity, safety, and compliance with quality standards.
Order Cancellations
Order cancellations must be requested by email before shipment. Once an order has shipped, it cannot be canceled.
Refund & Replacement Eligibility
Refunds or replacements will only be considered under the following circumstances and must be reported within 7 days of delivery.
Eligible Situations
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. Photographic evidence of the issue is required. If approved, we will issue a replacement or refund based on product availability.
Incorrect Item Received
If you receive an incorrect item, notify us within 7 days of delivery. We will send the correct item or issue a full refund if the replacement is unavailable.
Product Not as Described
If the product received does not match the description on our website, please contact us within 7 days so we can review and resolve the issue.
Non-Eligible Refund or Replacement Requests
We cannot issue refunds or replacements for:
- Change of mind after shipment
- Orders placed incorrectly
- Products that have been opened or used
- Requests submitted outside the 7-day reporting window
Requests without required documentation or original product (when applicable)
How to File a Claim
To initiate a refund or replacement request, please email *INSERT EMAIL* with:
- Clear photos of the product and issue (if applicable)
- Your order number
- A brief description of the problem
Requests are reviewed promptly, and you will receive a response within 3 business days.
Contact Us
If you have questions or concerns regarding your order, please contact us at *INSERT EMAIL*. We are committed to fair, timely, and professional resolution of all valid claims.
PureX Labs