How Ordering & Payment Works
How your order gets paid for and shipped
We don't charge your card at checkout. Instead, you place your order, we email you a secure invoice, and your order ships as soon as it's paid. Here's every step.
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Step by step
Place your order
Add your items to the cart and complete checkout with your shipping details. Nothing is charged yet. You'll get an order confirmation email with your order number (for example, #1234).
Watch for your invoice
We send a secure invoice by email through QuickBooks, from PureX Inc. It lists your items and references your order, e.g. "PureX Inc Order #1234". Check your spam or promotions folder if you don't see it.
Pay securely
Click "Review and pay" in the invoice email. Pay with a credit or debit card, Apple Pay, or Google Pay on QuickBooks' secure payment page. We never see your full card number.
Payment is matched to your order
As soon as your payment goes through, our system automatically matches it to your order number and marks the order as paid. You'll get a payment receipt from QuickBooks.
We pack & ship
Paid orders ship the same business day when paid before our daily cutoff, otherwise the next business day. Weekend and holiday payments ship the next business day.
Track your package
When your order ships, you'll get a shipping confirmation email with your tracking number so you can follow it to your door.
What your invoice looks like
The invoice email comes from QuickBooks on behalf of PureX Inc. Look for:
- Your PureX order number in the line description
- The amount due, matching your order total
- A Review and pay button that opens a secure payment page
- Card, Apple Pay, and Google Pay options
Illustration only. Your actual invoice may look slightly different.
Typical timeline
The fastest way to get your order is to pay your invoice as soon as it arrives. Shipping starts the moment payment clears.
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What your order status means
Order received. We're waiting on your invoice payment.
Payment received and matched to your order. It's in the packing queue.
Your package is with the carrier. Tracking has been emailed to you.
Your package has arrived. Contact us right away if anything is wrong.
Common questions
Why isn't my card charged at checkout?
We process all payments through secure QuickBooks invoices. Checkout reserves your order; the invoice is how you pay for it.
I didn't get my invoice. What should I do?
First check your spam, junk, or promotions folder for an email from QuickBooks / PureX Inc. Still nothing? Contact us with your order number and we'll resend it.
What payment methods do you accept?
Credit and debit cards, Apple Pay, and Google Pay, all through the secure invoice payment page.
Will my order ship before I pay?
No. Orders are packed and shipped only after the invoice is paid in full.
How do I know my payment went through?
You'll receive a payment receipt from QuickBooks, and your order status changes to Paid. Your shipping confirmation with tracking follows when it ships.
Can I change my order after I've placed it?
Contact us before paying your invoice and we'll update it for you.